1 ACUERDO
1.1 Este es un acuerdo entre cada arrendatario (incluyendo a los arrendatarios conjuntos) especificado en el contrato de cliente (tú) y Nomado New Zealand (Nomado) para alquilar el vehículo. Tú (incluyendo a cualquier arrendatario conjunto) eres responsable solidario de cumplir (y de asegurar que cada conductor autorizado cumpla) con los términos de este acuerdo.
1.2 Este Acuerdo incluye el Contrato del Cliente y el Contrato de Alquiler de Vehículos y debe leerse por completo; juntos forman todo el acuerdo entre NOMADO y tú.
En caso de discrepancia, se aplica el siguiente orden de prioridad:
a) el Contrato de Cliente; y
(b) Contrato de alquiler de vehículos; y
(c) Informe del estado del vehículo.
1.3 Este acuerdo se rige por las leyes de Nueva Zelanda. Las partes se someten a la jurisdicción no exclusiva de los tribunales de Nueva Zelanda respecto a cualquier acción, reclamación, demanda o juicio que surja de este acuerdo o en relación con él.
1.4 Ciertas condiciones y garantías están implícitas por ley y no se pueden excluir, restringir o modificar, como las de la Ley de Comercio Justo de 1986 (Nueva Zelanda) y la Ley de Garantías del Consumidor de 1993 (Nueva Zelanda). Cuando a NOMADO se le permita limitar su responsabilidad bajo dichas leyes por el incumplimiento de cualquier condición o garantía implícita, NOMADO limita su responsabilidad a la sustitución, reparación o nuevo suministro del Vehículo.
1.5 A reserva de los derechos que puedas tener en virtud de la Ley de Comercio Justo de 1986 de Nueva Zelanda (Fair Trading Act 1986 (NZ)) y la Ley de Garantías del Consumidor de 1993 de Nueva Zelanda (Consumer Guarantees Act 1993 (NZ)), NOMADO no asume ninguna responsabilidad por pérdidas indirectas o consecuentes bajo este Acuerdo.
2 DENEGACIÓN DE ALQUILER
2.1 NOMADO se reserva el derecho de rechazar cualquier alquiler por motivos razonables y puede negarse a prorrogar cualquier alquiler a su entera discreción.
3 RECOGIDA Y DEVOLUCIÓN DEL ESTADO DEL VEHÍCULO
3.1 Reconoces que:
(a) aceptas devolver el vehículo sin modificaciones ni agregados y en las mismas condiciones en las que se te entregó, salvo por el desgaste normal (sin incluir daños en el parabrisas o los neumáticos) y sujeto al informe de estado del vehículo, junto con todas las herramientas, neumáticos, accesorios y equipos en el lugar de devolución antes de la fecha y hora especificadas en el contrato del cliente.
(b) el Vehículo es propiedad exclusiva de NOMADO;
c) Inspeccionaste el Vehículo antes de empezar el Alquiler y comprobaste que estaba en buen estado de funcionamiento y era apto para el uso que le ibas a dar; y
(d) el único daño existente en el Vehículo al inicio de este Acuerdo es el que se detalla en el Informe de Estado del Vehículo. Es fundamental que tú notes todo el daño existente en el Informe de Estado del Vehículo. Sujeto a la cláusula 3.1(a), cualquier daño que no se haya anotado en el Informe de Estado del Vehículo constituirá una Pérdida o Daño ocurrido después del inicio de este Acuerdo por el cual se te cobrará.
3.2 NOMADO podrá recuperar el Vehículo sin avisarte antes y corriendo por tu cuenta los gastos, si hay un Incumplimiento Grave de este Contrato. En ese caso, autorizas irrevocablemente a NOMADO, a sus empleados y agentes a entrar en cualquier propiedad donde esté el Vehículo.
3.3 Si el cuentakilómetros se rompe a propósito o se manipula de cualquier otra forma mientras el Vehículo está en tu poder, tendrás que pagar:
(a) un recargo calculado sobre la base de 500 kilómetros al día, a NZ$0,55 por kilómetro; y
(b) cualquier costo de reparación o reemplazo del odómetro.
3.4 Si no devuelves el Vehículo al Lugar de Devolución o lo devuelves a un lugar diferente al Lugar de Devolución, debes pagar todos los costos asociados con el transporte o la grúa del Vehículo hasta el Lugar de Devolución, más un cargo mínimo por reubicación de acuerdo con la cláusula 35.4 de este Acuerdo.
3.5 Si devuelves el vehículo después de la hora de devolución sin el consentimiento previo por escrito de NOMADO, tendrás que pagar un recargo de NZ$150 por hora. Este recargo por devolución tardía y los gastos adicionales de alquiler se cargarán a tu tarjeta de crédito o débito. Se te cobrará por la devolución tardía según la cláusula 35.5 de este contrato.
3.6 Si intentas devolver el Vehículo al Lugar de Devolución después de la Hora de Devolución y el Lugar de Devolución no está abierto al público en el momento en que devuelves el Vehículo:
(a) se considerará que el Vehículo ha sido devuelto en el momento en que ese Lugar de devolución abra sus puertas al público por primera vez;
(b) el alquiler sigue hasta ese momento;
c) Sigues siendo totalmente responsable del Vehículo, a menos que NOMADO haya acordado otra cosa por escrito; y
(d) Se te cobrará el cargo por pago atrazado de acuerdo con la cláusula 35.5 de este Acuerdo.
3.7 El vehículo debe devolverse con la misma cantidad de combustible que tenía al inicio del alquiler. Si se devuelve con menos combustible, se cobrará la diferencia según la cláusula 33 de este contrato.
3.8 Solo tienes que usar el tipo de combustible que dice el fabricante del vehículo.
3.9 El uso de biodiésel, etanol o cualquier combustible híbrido orgánico se considera estrictamente el tipo de combustible incorrecto y constituye un incumplimiento grave de este acuerdo. Cualquier pérdida o daño al vehículo o cualquier costo asociado con el uso de combustible incorrecto, incluido el combustible contaminado (excepto cuando sea culpa de un tercero y se hayan proporcionado los datos de dicho tercero), correrá exclusivamente por tu cuenta.
3.10 Hay que avisarle a NOMADO y tiene que aceptar cualquier extensión del periodo de alquiler más allá del especificado en el Contrato del Cliente antes de la Fecha de Devolución del vehículo, de lo contrario (a discreción de NOMADO) se denunciará inmediatamente a la policía como robado si no se devuelve en el Lugar de Devolución a la Hora de Devolución.
3.11 Después de recoger el Vehículo, debes avisar a NOMADO si decides devolverlo antes de tiempo. No tendrás derecho a un reembolso por la parte no utilizada del Periodo de Alquiler, a menos que la situación se deba a negligencia, acto u omisión intencionada por parte de NOMADO.
4 USO NO AUTORIZADO Y PROHIBIDO DEL VEHÍCULO
4.1 Solo las personas identificadas en el contrato del cliente como arrendatario o conductor autorizado pueden conducir el vehículo. Además, se prohíbe conducir u operar el vehículo a las siguientes personas (incluso si están identificadas en el contrato del cliente como arrendatario o conductor autorizado):
(a) cualquier persona que no tenga la licencia requerida por la ley para conducir la clase de vehículo alquilado;
cualquiera cuyo nivel de alcohol en sangre supere el porcentaje legal en Nueva Zelanda;
(c) cualquier persona bajo los efectos o afectada por drogas, bebidas alcohólicas o alguna sustancia;
(d) cualquier persona que haya dado, o para la que tú hayas dado, un nombre, edad, dirección o datos de carné de conducir falsos;
e) cualquier persona a la que le hayan cancelado o suspendido la licencia de conducir en los últimos tres años;
cualquiera que estéaprendiendo a conducir, o tenga un carnet provisional o de prueba;
g) cualquier persona menor de 25 años; o
h) cualquiera que tenga su licencia de conducir por menos de 1 año; o
(i) cualquiera que use o tenga la intención de usar el Vehículo para cualquier propósito ilegal.
4.2 Queda prohibido el uso del vehículo:
(a) en cualquier área donde se apliquen las restricciones de viaje de la cláusula 17 de este Acuerdo, a menos que NOMADO lo autorice por escrito;
b) para transportar personas mediante pago, ganancia o recompensa, o para llevar materiales inflamables, explosivos o corrosivos, combustible o generadores;
(c) empujar o remolcar cualquier vehículo, remolque, bote u otro objeto a menos que NOMADO lo autorice por escrito;
(d) por llevar más carga y/o más personas que el peso bruto del vehículo especificado en el certificado de carga del mismo y/o con un fin para el cual el vehículo no fue diseñado ni construido;
e) para carreras, carreras de resistencia, pruebas de fiabilidad, pruebas de velocidad, subidas de cuesta o para ser probado en preparación para esas actividades;
(f) conducir el vehículo de forma peligrosa, intencionada o temeraria;
(g) por consumo de drogas ilícitas o por llevar sustancias ilegales, productos o parafernalia de drogas;
(h) con fines comerciales o lucro económico;
(i) conducir el Vehículo en condiciones inseguras o no aptas para circular;
(j) por llevar pasajeros cuando tú o cualquier conductor autorizado no tengan la licencia adecuada; o
(k) por subalquilar o alquilar el Vehículo a cualquier otra persona.
4.3 No debes usar el Vehículo, ni dejar que nadie lo use, de ninguna manera que infrinja la Ley de Transporte Terrestre de 1998 (Land Transport Act 1998), la Regla de Transporte Terrestre (Usuarios de la Vía) de 2004 (Land Transport (Road User) Rule 2004), ni ninguna otra ley, normativa, regla o ordenanza relacionada o aplicable al tráfico vial y al uso del Vehículo.
5 OBLIGACIONES FINANCIERAS
5.1 Al celebrar este Acuerdo, tú eres responsable y te comprometes irrevocablemente a pagar (o hacer que cualquier Conductor Autorizado pague) a NOMADO:
a) los cargos de alquiler especificados en el Contrato del Cliente;
(b) todos los cargos, costes y gastos en los que incurra NOMADO por peajes, aparcamiento, acampada libre y/o cualquier otra multa de tráfico, infracción o incumplimiento relacionados con, vinculados a o derivados del periodo de alquiler o hasta el momento en que se devuelva el vehículo a NOMADO de acuerdo con los términos de este contrato, además de una tasa administrativa adicional de hasta $75, incluido el GST, por cada cargo o multa o infracción, para cubrir los costes de tramitación; y
(c) cualquier pérdida o daño que sufra el vehículo como consecuencia de su uso por tu parte o por parte de cualquier conductor autorizado, salvo que la culpa sea de un tercero y se faciliten a NOMADAO los datos de dicho tercero, en cuyo caso:
i. el vehículo sufra daños por cualquier acción intencionada o imprudente;
ii. el vehículo se deja sin cerrar o las llaves se dejan dentro del vehículo;
las llaves no se guardan de forma segura o bajo tu control personal;
iv. las llaves se han perdido, se han estropeado o te las han robado;
v. el Vehículo se sumerge total o parcialmente en cualquier tipo de agua;
vi. no mantener todos los niveles de fluidos, combustible y aceite del vehículo, o no solucionar de inmediato o reportar a NOMADO cualquier defecto en el vehículo del que te des cuenta o debas haberte dado cuenta;
vii. se haya utilizado un tipo de combustible incorrecto o combustible contaminado, o se haya echado agua o AdBlue en el depósito de combustible;
viii. No se ha rellenado el AdBlue cuando tocaba;
ix. se echa combustible u otros contaminantes como AdBlue en el depósito de agua;
x. los daños causados por quedarse dormido al volante;
xi. el Vehículo sufre daños durante la carga o descarga, excluyendo el desgaste normal;
xii. el daño se deba a sentarse o subirse al capó o al techo del vehículo;
xiii. el interior del vehículo está dañado, salvo en caso de colisión con otro vehículo;
xiv. los neumáticos del vehículo estén dañados, salvo por el desgaste normal;
xv. el parabrisas del vehículo está dañado;
xvi. Se produzcan pérdidas o daños en el vehículo mientras se carga o descarga en una grúa;
xvii. Se produzcan pérdidas o daños en el vehículo por un uso incorrecto de las cadenas para la nieve;
xviii. Se produzcan pérdidas o daños en el vehículo por conducir con el freno de mano puesto;
xix. Se incurrirá en gastos por la recuperación (incluido el remolque) del vehículo si este se queda atascado;
xx. se producen gastos porque el vehículo se queda sin combustible; o
xxi. Se generan gastos por la pérdida de los tapones de combustible, aceite o agua, así como de los artículos incluidos en los kits de primera necesidad y/o de acampada.
5.2 Tú y cualquier conductor autorizado autorizáis a NOMADO a realizar un cargo, previa notificación (siempre que hayas facilitado una dirección de correo electrónico válida), la tarjeta de crédito facilitada al inicio del alquiler, cualquier cargo, así como la pérdida o los daños que sufra el vehículo y de los que tú o cualquier conductor autorizado seáis responsables según la cláusula 5.1 de este contrato.
5.3 NOMADO acepta Visa y MasterCard, además de transferencias bancarias y pagos por Wise.com. Puede haber recargos para ciertos métodos de pago.
5.4 No se aceptará dinero en efectivo bajo ninguna circunstancia.
5.5 Si reservas a través de un tercero o le indicas a NOMADO que facture los gastos a otra persona y esa persona no paga en la fecha de vencimiento, tendrás que abonar inmediatamente a NOMADO el importe total adeudado cuando te lo pidan. Si queda algún importe pendiente de pago justo antes de que empiece el periodo de alquiler, NOMADO podrá negarse a entregarte el vehículo y cancelar el alquiler.
5.6 No se aceptarán transferencias bancarias ni pagos a través de Wise como forma de pago de las tarifas de alquiler en el momento de la recogida. NOMADO debe recibir estos pagos al menos 21 días antes del inicio del alquiler.
5.7 En caso de que NOMADO reciba una notificación de infracción por cualquiera de las infracciones enumeradas en la cláusula 5.1(b) de este contrato que afecten al vehículo durante el periodo de alquiler, NOMADO facilitará a la autoridad competente responsable de la aplicación de la ley tus datos de contacto para que esta pueda enviarte la notificación de infracción y cualquier recordatorio directamente a ti tan pronto como sea posible.
5.8 Si alguna autoridad reguladora o de control necesita más información para poder emitirte la notificación de infracción y cualquier recordatorio, colaborarás activamente con NOMADO y responderás sin demora a la autoridad de control ante cualquier solicitud razonable de información.
5.9 Si NOMADO no consigue, tras haber realizado todos los esfuerzos razonables, notificarte la notificación de infracción y se ve obligado a pagar cualquier importe del que seas responsable según la cláusula 5.1(b), tendrás que abonarle ese importe a NOMADO.
5.10 Previa notificación, aceptas y autorizas a NOMADO a cargar en la tarjeta del cliente el importe total que NOMADO haya abonado de acuerdo con la cláusula 5.1(b). Reconoces que esta cláusula es necesaria para que NOMADO proteja sus intereses.
5.11 Tienes derecho a impugnar, presentar una queja, solicitar información u oponerte a cualquiera de las supuestas infracciones que figuran en la notificación de infracción o en cualquier recordatorio, dirigiéndote a la autoridad competente que la haya emitido. Tienes derecho a solicitar una vista judicial en un plazo de 56 días a partir de la fecha de emisión de la notificación de infracción o de 28 días a partir de la fecha de emisión del recordatorio.
6 HORAS LABORALES
El horario de atención de NOMADO es el siguiente:
Lunes a domingo: 10:00 a 17:00 (10 am – 5 pm)
Ten en cuenta que NOMADO no acepta recogida de vehículos antes de las 10:00 a. m. ni devoluciones después de las 5:00 p. m., a menos que hayas apalabrado antes una recogida o devolución fuera de ese horario. Te pueden cobrar un extra por llegar temprano o tarde. Las devoluciones tarde se rigen por la cláusula 35.
7 GASTOS DE CANCELACIÓN
7.1 No se realizará ningún reembolso en caso de recogida tardía o devolución anticipada del vehículo.
7.2 The Booking Deposit is non-refundable. In the event that You wish to cancel your booking, the following fees apply:
a) If cancelled 31+ days prior to pick up: 30% of total reservation cost. Depending on the circumstances, NOMADO may apply discretion to transfer the booking to an alternative date.
b) If cancelled less than 30 days of pick-up or no-show: 100% of total reservation cost. Depending on the circumstances, NOMADO may apply discretion to transfer the booking to an alternative date.
8 CHANGE OF VEHICLE
8.1 If the Vehicle booked is unavailable NOMADO reserves the right to substitute an alternative vehicle of equal or better quality which has the same features as the Vehicle booked. You may choose to accept or refuse the substitution offered at time of pick up. Substitution of the Vehicle will not cause a change in the applicable daily rental rate/s.
9 VOLUNTARY DOWNGRADE
9.1 If You decide to rent a Vehicle of a lesser class than the one booked You are not entitled to a refund.
10 ADJUSTMENT IN RENTAL CHARGES
10.1 In the event that there is an amount due to NOMADO on the completion of the rental (e.g. tolls or traffic infringements), You give Your express consent for NOMADO to charge Your Credit Card with that amount (an additional payment charge may occur when a Credit Card is not present). All amounts payable to NOMADO are subject to subsequent verification and details of any adjustments will be sent to You as soon as practicable.
11 EXCHANGE RATE/CURRENCY FLUCTUATIONS/REFUNDS
11.1 Transactions under this Agreement are conducted in New Zealand Dollars.
11.2 Due to exchange rate fluctuations, in some instances there may be some variance between the amount initially debited against Your Credit Card and the amount refunded at the expiration of the rental period. Any such variation does not entitle You to a refund.
11.3 Refunds by Credit Card can take up to 14 business days depending on the terms and conditions adopted by Your nominated financial institution.
12 CONDITIONAL UPON PAYMENT
12.1 Where applicable, You agree that this Agreement is conditional upon NOMADO being paid by the Travel Agent or Travel Wholesaler (Agent) who arranged this Agreement on Your behalf. You must pay NOMADO any shortfall in the amount paid by You to the Agent and the amount that should have been paid to NOMADO based on the applicable standard gross rental rate in respect of the Vehicle for the rental period.
13 ROAD SIDE ASSISTANCE
13.1 In the event of mechanical problems, You must contact NOMADO by calling (027) 286 3535 and if deemed necessary, NOMADO will utilise the AA Roadside Assistance Service at no cost to You. Roadside Assistance does not cover any breakdown cost due to incorrect fuel, lost keys or if You have locked yourself out of the vehicle and any cost will have to covered by You.
14 ONE-WAY RENTALS
14.1 One-way rentals are subject to approval from NOMADO. A one-way fee may apply.
15 MINIMUM RENTAL PERIODS
15.1 Minimum rental periods are subject to change.
15.2 NOMADO may apply a minimum rental charge equivalent to the number of hire days in the minimum rental period multiplied by the applicable daily rental rate/s. If You wish to hire a Vehicle for less than the minimum rental period, and NOMADO agrees, a fee equivalent to the difference between the rate for the rental period and the minimum rental charge will apply.
16 EXTRA DRIVER FEES
16.1 Extra driver fees are included in the daily vehicle rates.
17 TRAVEL RESTRICTIONS
17.1 Travel restrictions apply and if Vehicles are driven on restricted roads the act is constituted as a Substantial Breach. These include but are not limited to the following restrictions:
(a) RVs must not be driven on any unsealed roads, except well maintained access roads less than 10 kilometres long to recognised commercial camping grounds and major tourist attractions and loose road surface on any major ski field access roads.
(b) For your safety, RVs cannot be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), around Lake Waikaremoana, Wanaka – Mt Aspiring Road beyond exit to Treble Cone, Ball Hut Road (Mt. Cook) and North of Colville, Waikawau Township (Coromandel Peninsula) and cannot be driven on all ski field access roads from 01 June to 31 October.
17.2 NOMADO reserves the right at its discretion to restrict Vehicle movements in certain areas for any reason including but not limited to adverse road or weather conditions, for the purpose of guest safety. This may include any imminent storm warning or other potential weather-related threats. Any revisions to these restrictions may be notified at the time of rental or by email during the rental.
17.3 In the event of an accident or breakdown in an area outlined above it will be Your full financial responsibility to pay any salvage, towing and/or recovery costs to the nearest NOMADO branch.
17.4 In the event of a breach of the travel restrictions, NOMADO reserves the right to charge a penalty of $1500. This penalty is intended to cover the additional wear and tear on the vehicle, including but not limited to tyre damage, stone chips to the bonnet and windscreen, and any other damage caused by driving on restricted roads. This amount is separate from any other costs or damage recovery charges that may arise from the breach. The penalty will be deducted from the security bond or invoiced directly to the customer if applicable.
18 EVERY 500 KILOMETRES
18.1 The oil, fluids and coolant levels must be checked by You every 500 kilometres. You must report to NOMADO as soon as possible, where the oil is above or below the recommended level or the warning indication light is illuminated. You must add water/coolant to the cooling system and an appropriate New Zealand Institute of Automotive Mechanical Engineers rated oil for petrol or diesel powered vehicles (as applicable) to the engine if the indicator level is below minimum.
18.2 You agree to maintain the Vehicle in these conditions and acknowledge that any mechanical damage occasioned as a result of Your failure to maintain the Vehicle in accordance with this clause must be paid by You.
19 BREAKDOWNS AND REPAIRS
19.1 Any mechanical problems associated with the Vehicle must be reported to NOMADO as soon as possible in order to give NOMADO the opportunity to rectify the problem during the rental period. Any faults, failures or breakdowns associated with the Vehicle or equipment must also be reported to NOMADO.
19.2 If NOMADO is not contacted or You do not allow NOMADO the opportunity to rectify the problem during the rental period You agree that the problem is of such a minor nature that You make no claim for loss of time in respect of the rental period. You also agree that NOMADO is not responsible for any claims made by You after the return of the Vehicle.
19.3 You will be charged a fee equal to the cost of the roadside assistance where it is established that roadside assistance could have been avoided in cases such as keys being locked in the Vehicle, flat batteries caused by lights having been left on and other such similar occurrences and Extended Roadside Assistance has not been purchased.
19.4 Any repair will be subject to section 20.
20 REPAIRS
20.1 Any Repair Event requiring repairs that would cost an amount of up to NZ$100 including GST needs no authorisation from NOMADO and all that is necessary for full reimbursement to You from NOMADO is a proper receipt for the amount of the repairs. If the Repair Event is expected to cost an amount exceeding NZ$100 including GST, then You must notify NOMADO and obtain NOMADO’s consent before the repairs are carried out.
20.2 If the Vehicle requires repairs and cannot be driven as a result of an accident or due to customer fault, NOMADO is not responsible for any accommodation charges, meals, change of itinerary or out of pocket expenses. Subject to availability, NOMADO will provide a replacement vehicle.
20.3 If the Vehicle requires repairs and cannot be driven as a result of a mechanical issue or other fault and failure, that is not due to customer fault, NOMADO will only reimburse You the lesser of:
a) the daily rate or part thereof for the time that the Vehicle was not available for use; or
b) accommodation charges for the duration that the Vehicle was not available for use.
NOMADO is not responsible for any other charges, meals, change of itinerary or out of pocket expenses.
20.3 The failure of accessories such as awnings, TV, microwaves, stove and grill, water pump, camping kit items, shower and toilet, refrigerators and radios does not constitute a breakdown and no amount is payable by NOMADO to You.
20.4 NOMADO is not responsible for any insect infestation such as but not limited to ants, flies, cockroaches, fleas, bedbugs and mosquitoes.
20.5 Note: While NOMADO will endeavor to get any repairs carried out as quickly as possible, it can often be difficult to carry out repairs during weekends and holiday periods and/or in remote areas due to limited opening times and/or spare parts.
21 TYRES/WINDSCREEN
21.1 Authorisation must be obtained from NOMADO before tyres or windscreens can be replaced. You are responsible for replacing damaged tyres (for example, but not limited to, blowouts, punctures, sidewall damage, tyre staking etc.) unless caused by normal wear and tear or the actions of a third party where the details of that third party are provided or the actions of NOMADO.
21.2 You must maintain tyre pressures as per the Vehicle manufacturer’s manual and You must only purchase new steel radial tyres of the same size and ply rating as are fitted to the Vehicle. If You purchase tyres of a different size or ply rating NOMADO will not refund You for the purchase cost.
22 SEAT BELTS AND CHILD RESTRAINTS
22.1 You must comply with all mandatory seat belt laws and You acknowledge that any driver or passenger who does not have a seat belt properly adjusted and fastened may be fined by the police.
22.2 NOMADO gives no warranty as to the appropriateness, correctness or adequacy of any child restraints fitted in the Vehicle and You accept full responsibility for the fitting and suitability of any such restraints fitted.
23 ACCIDENTS
23.1 In the event of an accident You must:
(a) record the Time/Date/Location;
(b) take reasonable steps to record the other parties full names, addresses, vehicle registrations, car types as
well as any property damage in circumstances where the accident did not involve another motor vehicle;
(c) take reasonable steps to record the name of the other party’s insurance company;
(d) take reasonable steps to not admit liability;
(e) take reasonable steps to notify the nearest police station as soon as practicable;
(f) notify NOMADO by phone or email within 24 hours of the accident.
23.2 In the event of an accident, there is no refund for monies paid for the unused portion of the rental period unless it is a result of NOMADO’s negligence or wilful act or omission.
23.3 In the event of an accident in which there is Loss or Damage to the Vehicle, the availability of a replacement Vehicle is not guaranteed and its provision is subject to availability, Your location, remaining hire duration and whether the accident was the result of a Substantial Breach. Additional charges may be incurred.
23.4 If a replacement Vehicle is required as a result of an accident:
(a) You are responsible for making Your own way to the nearest NOMADO Branch or pickup location at Your own cost unless it is a result of NOMADO’s negligence or wilful act or omission.;
(b) Subject to availability, NOMADO may offer You the option of paying a “Replacement Vehicle Relocation Fee” to send a driver to deliver the replacement vehicle to Your location; and
(c) You must pay for any costs relating to delivery of a replacement Vehicle as a result of any vehicle accident. This charge applies irrespective of any Reduction Option taken unless it is a result of NOMADO’s negligence or wilful act or omission.
24 DAMAGE LIABILITY REDUCTION
24.1 Subject to this Agreement including without limitation clause 25, You and any Authorised Driver will receive the benefit of NOMADO’s insurance with its insurer for Loss or Damage of the Vehicle and damage to any third- party property, except:
(a) any property owned by You (or any friend, relative, associate or passenger); or
(b) any property in Your physical or legal control, provided:
i. that there has not been a Substantial Breach and You have not caused any other person to have acted in
a manner which is a Substantial Breach;
ii. You are not covered under any other policy of insurance; and
iii. You have provided such information and assistance as may be requested by NOMADO’s Claims department and or its insurer.
24.2 If cover is extended to You by NOMADO’s insurer:
(a) You authorise NOMADO’s insurer, at its sole discretion, to defend or settle any legal proceedings;
(b) NOMADO’s insurer has the sole conduct of any proceedings; and
(c) any such proceedings shall be brought or defended in Your name or the name of a Joint Renter.
25 DAMAGE LIABILITY EXCLUSION
25.1 Notwithstanding any other clause of this Agreement, if there is a Substantial Breach or a breach of any part of clause 4 of this Agreement, You:
(a) are liable for:
i. all Loss or Damage to the Vehicle, and
ii. all third-party Loss or Damage; and
(b) have no entitlement to the benefit of NOMADO’s insurance under clause 24 of this Agreement.
26 PERSONAL INJURY
26.1 The Vehicle does not have third party personal injury insurance cover.
27 PROPERTY DAMAGE
27.1 You are responsible for and must pay up to the amount of the applicable Liability Reduction set out in Customer Contract for Loss or Damage to the Vehicle and for damage to third party property.
27.2 Regardless of whether cover is extended to You by NOMADO’s insurer, You will remain responsible for the costs of demurrage for the period the Vehicle is unavailable due to repairs up to the amount of the chosen Liability Reduction Option (and it applies). Any demurrage recovered from any negligent third party will be refunded to You upon its recovery.
27.3 The Liability Reduction applies in respect of each claim, not per rental.
27.4 The Liability Reduction is applicable regardless of who is at fault and must be paid at the time the accident/incident is reported to NOMADO, not at the completion of the rental period.
27.5 NOMADO has no liability for personal belongings damaged, stolen or lost which are always Your responsibility. NOMADO recommends that You do not leave items of value in the Vehicle and that You take out Your own Personal Travel Insurance.
28 LIABILITY REDUCTION AND SECURITY BOND
28.1 NOMADO offers two types of liability reduction options. The hirer acknowledges that he/she has been informed about all insurance options prior to commencing the hire. The options are:
a. Basic Insurance is included in the daily hire charge with an excess of NZ$7500 for drivers over 25 years (GST included) for any one damage. The hirer is liable for the first NZ$7500 of any one damages. Please note that this excess applies to each single vehicle accident and loss or damages to third parties, the rental vehicle and its accessories.
b. You may opt for Premium Insurance, which will reduce the excess for any vehicle to NZ$1000.00 for drivers over 25 years (GST included) for any one damage. Includes cover for all damages, compulsory standard insurance and windscreen/tyre cover (excludes service for changing a tyre). The cost for the premium insurance is NZ$30.00 per day.
28.2 The security bond is equal to the excess amount of your insurance option (see clause 28.1). The bond can be paid via credit card or in cash and may be refunded in parts or in full at the end of your hire depending on the vehicle conditions that it is returned in.
29 VEHICLE DAMAGE – LIABILITY
29.1 You understand that You must pay for the first amount described as Liability in clause 28.1 worth of damage per claim where You are at fault.
29.2 You will be responsible for the total cost of any Damage and the Reduction Option will be void if clause 25 applies.
29.3 Damage includes any and all damage to third party property, and any and all damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. The costs of any damage will include the cost of repairing the damage, and, where the damage is Your fault, the cost of the daily rental rate for the period the Vehicle is being repaired. An administrative fee of up to NZ$150 is applicable per claim.
29.4 Any amount payable under this clause 29 must be paid at the time the Vehicle is returned to a NOMADO branch or by the due date set out in an invoice issued by NOMADO.
30 ROAD USER CHARGE RECOVERY FEE
30.1 The Government charge for Road User Charge Recovery Fee will be calculated and collected from you on return of the vehicle based on the kilometres travelled during the length of the hire. The fee per 100km is NZ$9.00.
30.2 NOMADO reserves the right to amend this fee pursuant to changes in New Zealand legislation and/or increases in the Road User Charge Recovery Fee without prior notice.
31 GENERAL PROVISIONS
31.1 Immediately upon receipt, You must provide NOMADO with every summons, complaint or paper in relation to any accident or loss involving the Vehicle.
31.2 You must not refuse or fail to take any blood analysis, breath test or drug impairment assessment requested by the police or as required by law.
31.3 You irrevocably release and hold harmless NOMADO, its employees and agents from all claims for loss or damage to personal property owned by You or others left in the Vehicle, or which is received, handled or stored by NOMADO at any time before, during or after the rental period, unless the loss or damage is due to NOMADO’s negligence.
31.4 Except as provided by law, You or passengers in the Vehicle are not the agent, servant or employee of NOMADO for any purpose whatsoever.
31.5 No right of NOMADO under this Agreement can be waived except by writing of an authorised officer of NOMADO.
31.6 You acknowledge:
(a) this Agreement creates a bailment between NOMADO and You in respect of the Vehicle and Your interest in the Vehicle is as a bailee only;
(b) nothing contained in this Agreement shall be construed as granting or entitling You to any ownership right or any other inconsistent proprietary right in or to the Vehicle; and
(c) You agree not to part with possession, sell, lease, dispose of, encumber or assign any right or interest in the Vehicle and not create any security interest or any lien over the Vehicle (including in respect of repairs) other than security interests granted in favour of NOMADO.
31.7 You agree to indemnify NOMADO from and against any or all claims, demands, actions, liabilities, losses, costs and expenses (including, but not limited to legal costs on an indemnity basis), incurred by NOMADO as a consequence of any breach by You of this Agreement or the failure for whatever reason of the due and punctual performance of Your obligations under this Agreement.
31.8 You acknowledge that NOMADO has not in any way represented itself to You as an entity carrying on the business of insurance.
31.9 You must make yourself available to assist NOMADO in any legal actions mentioned in this Agreement that may arise out of Your hire of the Vehicle.
32 ILLUSTRATION DISCLAIMER
32.1 NOMADO’s brochures, websites and other advertising material contain only representations of our vehicles. Pictures, illustrations, descriptions and measurements of the vehicles may be different to the Vehicle offered to You due to modifications and/or upgrades.
33 FUEL& GAS
33.1 The Vehicle must be returned with a full tank of fuel and the receipt is to be provided. If the Vehicle is returned with less fuel, the difference will be charged to You at a rate of NZ$5.00 including GST per litre (which includes a service component).
33.2 You must only use the fuel type specified by the manufacturer of the Vehicle and the use of bio-diesel or any organic hybrid fuel type is strictly prohibited (use of E10 is acceptable in Vehicles fuelled by petrol). Any use of incorrect fuel types is a Substantial Breach of this Agreement.
33.3 The gas bottles must be returned refilled and the receipt is to be provided. If the gas bottle is returned with less gas, the difference will be charged to You at a rate of NZ$5.00 including GST per kg (which includes a service component).
34 VEHICLE AND EXTRAS CLEANING
34.1 Vehicles and any purchased extra items must be returned in a reasonable state of cleanliness, completely free of mud and rubbish.
34.2 Unless you have purchased the Quick Drop Off Option, the toilet and waste water tank must both be returned empty or a NZ$250 including GST cleaning fee will be charged to You in respect to each tank.
34.3 A cleaning fee up to NZ$299 including GST will be charged if the vehicle is returned in an unreasonable state of cleanliness and/or should the vehicle need deodorising as a result of smoking, cooking of strong smelling food or other reasons.
34.4 A pet cleaning fee of NZ$1000 including GST will apply in relation to additional cleaning of the Vehicle where You travel with pets during the Rental Period without approval from NOMADO.
34.5 Smoking is strictly prohibited in or within 5 metres of the NOMADO vehicles. Should a vehicle be returning with evident smell of smoking of any substance, YOU will be charged a NZ$500 pentalty and the cost of a professional clean of the interior of the vehicle.
35 BRANCH HOURS AND RETURNS
35.1 All NOMADO depots are closed Christmas Day (25 December). Any returns must be during Business Hours between 10am and 5pm. Any pickups or returns outside of the Business Hours are subject to a NZ$100 surchage, unless NOMADO has explicity agreed to an After Hour Return at no cost.
35.2 The Vehicle must be returned at the Return Date and Time at the Return Location as outlined in Customer Contract.
35.3 If you wish to change the Return Location or the Return Date after the rental has commenced, You first must obtain permission from NOMADO. Subject to the change of the Return Location being approved, an additional minimum charge of NZ$750 including GST will apply. NOMADO may withhold its approval for any reason, including due to availability of the Vehicle.
35.4 If the Vehicle is returned to a different location without NOMADO’s prior written permission, the cost of transferring the Vehicle to the Return Location as outlined in Customer Contract will be charged to you, plus a minimum charge of NZ$750 including GST.
35.5 You will continue to be responsible for the rental of the Vehicle, including demurrage, until the Vehicle is returned to the Return Location as outlined in Customer Contract. If You return the Vehicle after the Return Time without NOMADO’s permission, then, following a written demand by NOMADO, NOMADO may take steps to recover and repossess the vehicle and You will be charged for the late return at a rate equivalent to double the current daily rental charge for the Vehicle, plus the daily rate charge applicable to Your chosen Reduction Option.
36 RENTAL EXTENSIONS
36.1 Should You wish to extend the rental period whilst on hire, you must first obtain authorisation from NOMADO. This is subject to availability of the Vehicle.
36.2 The extra cost of an extended rental must be paid by Credit Card over the telephone or at a NOMADO Branch immediately on confirmation of the rental extension.
36.3 The additional days will be at the daily standard gross rental charge for the Vehicle applicable at the time of the extension.
37 NATURAL DISASTERS AND WEATHER CONDITIONS
37.1 NOMADO is not responsible for road closures caused by cyclones, flash floods, earthquakes and other acts of God. Whilst NOMADO will make every effort to accommodate delays and non-vehicle returns to Return Locations for these events and may waive the NZ$750 including GST change of Return Date and Return Location fee any costs over and above this fee will be Your responsibility.
37.2 NOMADO reserves the right to restrict Vehicle movements in certain areas, including but not limited to adverse road or weather conditions for the purpose of guest safety. This may include any imminent storm warning or other potential weather-related threats
37.3 To the extent permitted by applicable law, if NOMADO is unable to provide services because of circumstances beyond its control for a rental where cancellation fees would apply or for a rental which has already commenced, NOMADO will provide You with a credit for the value of the non-refundable part of any unused hire charges and fees. NOMADO may deduct a reasonable service fee from the credit amount to cover administration costs or vehicle recovery costs. Credits will be valid for 12 months from the date on which NOMADO advises that it cannot fulfil the rental as originally booked.
38 KILOMETRE ALLOWANCE
38.1 All Vehicles have unlimited kilometres included per rental day.
39 ELECTRONIC TRACKING
39.1 NOMADO may use Global Positioning System (GPS) tracking or other electronic tools (tracking device) to enable the geographical location of its Vehicles to be tracked or located. Information from the tracking device may be used:
(a) to provide police or other authorities in the event that the Vehicle is stolen or is not returned at the end of the rental period;
(b) in the event of an accident or incident relating to the Vehicle during the rental period, e.g. to verify the location of the Vehicle at the time of the alleged accident;
(c) to identify the exact location of the Vehicle in the event of a recorded breakdown and to provide that location to breakdown responders (e.g. the local Automobile Association);
(d) to locate the Vehicle in an emergency; or
(e) for any other purpose allowed under the Privacy Act 2020 or any other law.
39.2 By hiring a Vehicle from NOMADO, you expressly consent to NOMADO using tracking devices on the Vehicle during the rental period and collecting, using and retaining information from the tracking devices in accordance with NOMADO’s Privacy Policy.
39.3 Refer to clause 40 of this Agreement for more information on NOMADO’s Privacy Policy
40 PRIVACY NOTICE
40.1 NOMADO values the privacy of personal information. When NOMADO collects, uses, discloses or handles personal information (as defined in the Privacy Act 2020), it is managed within the bounds of the Privacy Act 2020 and NOMADO’s Privacy Policy. For a full copy of NOMADO’s Privacy Policy, please download a copy at https://camperhire.nomado.co.nz/privacy-policy/.
40.2 Your information will not be released to anyone other than in accordance with NOMADO’s Privacy Policy and the Privacy Act 2020.
41 DEFINITIONS
41.1 Authorised Driver means any driver approved by NOMADO and whose name is noted in Customer Contract as an authorised driver;
41.2 Credit Card means VISA or Mastercard credit cards or VISA or Mastercard debit cards.
41.3 Joint Renter means any person who is noted as a renter with any other person in Customer Contract. A Joint Renter is jointly and severally liable for all of the obligations under this Agreement;
41.4 Liability Reduction means the amount for which You will be liable to pay in the event of Loss or Damage to the Vehicle as set out in Customer Contract, which may be reduced by purchase of Reduction Options subject to the terms and conditions of this Agreement.
41.5 Loss or Damage means any loss or damage to the Vehicle, including that caused by theft of the Vehicle or by adverse weather events, that requires repair or replacement including the loss of use of the Vehicle (demurrage), legal expenses, assessment fees, towing and recovery costs, storage, service charges and any appraisal fees of the Vehicle;
41.6 Repair Event means each individual event where repairs are required in respect of the Vehicle.
41.7 Reduction Option means a reduction option purchased by You to reduce potential liability as described in clause 28.
41.8 Return Date means the date on which the Vehicle must be returned shown in Customer Contract;
41.9 Return Location means the location from which the Vehicle was hired and which is shown in Customer Contract.
41.10 Return Time means the time by which the Vehicle must be returned on the Return Date as shown in Customer Contract;
41.11 Substantial Breach means a breach of any of clauses 3.8, 3.9, 4.1, 4.2, 5.1(c)(i) to 5.1(c)(xxiv) (inclusive), 17.1, 17.2, 31.2 or 31.7(c) of this Agreement;
41.12 Vehicle means the vehicle identified in Customer Contract including all its accessories, tools, tyres and equipment as well as any replacement vehicle;
41.13 Vehicle Condition Report means the report provided to You when You collect the Vehicle identifying any pre-existing damage that there may be to the Vehicle.
41.14 You, Your means the person, firm, company or organisation renting the Vehicle and includes any Joint Renter identified in Customer Contract
